Effective Date: July 16, 2026

Welcome to SoftVST.

Website: https://softvst.com/
Email: info@softvst.com

At SoftVST, we are committed to providing high-quality digital software and VST plugins. Because our products are delivered electronically, our Refund & Returns Policy differs from that of physical goods. Please read this policy carefully before making a purchase.

1. Digital Products

SoftVST sells only digital products, including but not limited to:

  • VST Plugins
  • Audio Production Software
  • DAWs
  • Sample Libraries
  • Presets
  • Digital Licenses
  • Downloadable Files
  • Software Activation Keys

Since these products are delivered instantly after successful payment, they cannot be physically returned. Digital goods are commonly treated as non-returnable once delivered because they can be copied or used immediately.

2. No Returns

Due to the nature of downloadable software and digital licenses, we do not accept returns after:

  • Download links have been accessed.
  • License keys have been delivered.
  • Software has been activated.
  • Digital files have been downloaded.

3. Refund Eligibility

Refunds may be considered only under the following circumstances:

✅ Eligible for Refund

You may qualify for a refund if:

  • You were charged more than once for the same order.
  • You purchased the same product multiple times by mistake.
  • You never received the download link or license key due to a technical issue.
  • The product cannot be delivered because of a verified server or payment error.
  • The purchased product is significantly different from its description on our website.
  • The file is permanently corrupted and our support team cannot provide a working replacement within a reasonable time.

4. Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind.
  • Accidental purchases.
  • Incompatibility with your computer or operating system when the requirements were clearly listed.
  • Lack of technical knowledge.
  • Failure to read the product description.
  • Purchasing the wrong software or plugin.
  • Software already downloaded or activated.
  • Products purchased during special promotions or discounted sales (unless required by applicable law).

5. License Keys

If a software license or activation key has already been issued:

  • It cannot be returned.
  • It cannot be exchanged.
  • It cannot be resold.
  • Refund requests will generally not be accepted unless the key is invalid and cannot be replaced.

6. Technical Support Before Refund

Before requesting a refund, please contact our support team.

Many issues can be resolved through:

  • Installation assistance
  • Activation help
  • Compatibility guidance
  • Download assistance
  • File replacement
  • Technical troubleshooting

We are committed to helping you get your software working whenever possible.

7. Refund Request Process

To request a refund, email us at:

info@softvst.com

Please include:

  • Order Number
  • Full Name
  • Email Address used during purchase
  • Product Name
  • Reason for the refund request
  • Screenshots or error messages (if applicable)

Incomplete requests may delay processing.

8. Refund Review

Each refund request is reviewed individually.

Our support team may request additional information before making a final decision.

Submitting a request does not guarantee approval.

9. Refund Processing Time

If your refund is approved:

  • Refunds are generally processed within 5–10 business days.
  • The amount will be returned using the original payment method whenever possible.
  • Actual processing times depend on your bank, payment gateway, or card issuer.

10. Chargebacks

If you initiate a payment dispute or chargeback without first contacting our support team:

  • Your software license may be suspended or revoked.
  • Future purchases may be restricted.
  • We reserve the right to provide payment processors with documentation supporting the completed order.

11. Fraud Prevention

SoftVST reserves the right to refuse refunds if we determine that:

  • Fraudulent activity has occurred.
  • Payment information was misused.
  • Multiple refund requests indicate abuse of our policy.
  • The digital product has already been extensively accessed or used.

12. Product Compatibility

Customers are responsible for verifying that their computer meets the minimum system requirements listed on each product page before purchasing.

SoftVST cannot provide refunds for compatibility issues resulting from unsupported hardware or software configurations.

13. Policy Updates

We reserve the right to modify this Refund & Returns Policy at any time without prior notice.

Any updates will be posted on this page, and the revised policy becomes effective immediately upon publication.

14. Contact Us

If you have any questions regarding this Refund & Returns Policy, please contact us:

SoftVST
Website: https://softvst.com/
Email: info@softvst.com